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 Honeywell Integrated Security has developed
a program that is designed to enhance the quality
of support and services that are delivered to end users from dealers. Our Dealer
Service Certification Program recognizes not only the
investments that our dealers make in servicing our products for
end users, but also the requirements that end users place on us for
supporting highly qualified dealers.
Honeywell Integrated Security has developed the Dealer Service Certification Program because
we recognize that successful dealers deliver high quality service to their
customers. This has enabled them to improve customer satisfaction and
build customer loyalty. By emphasizing great service these dealers
differentiate themselves from the competition, while creating value that
the "quality" customers are looking for.
Consequently, they sell additional systems, incremental add-ons, and other types of
services. Clearly, quality service can enhance overall system satisfaction both
short and long term. This creates a winning service program for
our dealers, end users and Honeywell Integrated Security.
The increasing complexity of products being installed in today’s
security management system environments, such as networks, smartcards,
biometrics, and integration to other security devices, can challenge even
the most technically proficient organization. In addition, dealers who
make the investment and effort to deliver quality service deserve
recognition for their efforts. Both dealers and end -users expect and
demand better service.
Program Objectives
The goal of the program is to achieve and maintain
the highest level of dealer and end user satisfaction in the industry. To
that end, the objectives are to:
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Clearly define the roles and responsibilities
for both dealers and Honeywell Integrated Security
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Encourage dealers to invest in improving their
service capabilities
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Set rigorous service requirements for dealers
who wish to attain service certification
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Measure the performance of dealers and Honeywell
Integrated Security
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Manage the program to assure quality is
maintained
Program Benefits
Some of the key benefits of service certification
include:
- Competitive service differentiator - service certified dealers are identified as proficient in servicing
Honeywell Integrated Security systems and authorized to use
certification emblem on proposals, advertising, etc.
- Quicker support response times - service certified dealers receive preference in the call
queue so that technicians solve problems faster
- Automatic problem escalation - Proactive Honeywell
Integrated Security management involvement for extended
problems reduces downtime
- Focused technical support resources - support personnel are familiar with the service
certified dealer’s operation, personnel and accounts
- Customer satisfaction
program - learn what you need to do to improve your customers’ level
of satisfaction
- Access to call information - view the
outstanding calls for accounts anytime. Current status available when
you want to review it
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