“Honeywell truly believes in using what they discover during the
Voice of the Customer process. They spent a day with our technical
team, asked questions, and really listened. At the end of the day we
felt like they completely understood our operations, our
installation processes and our concerns. But they didn’t just
listen--they took our suggestions seriously. The new Pro-Watch
incorporates the input they got from us and from other dealers, and
we are very pleased with the results. We believe the enhanced ease
of use features will help us reduce time spent on site on
installations and callbacks. That will help us grow our business and
have a positive impact on our profits.”
– Brad Wilson, President, RFI Communications & Security
Systems
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“Honeywell truly believes in using what they discover during the
Voice of the Customer process. They spent a day with our technical
team, asked questions, and really listened. At the end of the day we
felt like they completely understood our operations, our
installation processes and our concerns. But they didn’t just
listen--they took our suggestions seriously. The new Pro-Watch
incorporates the input they got from us and from other dealers, and
we are very pleased with the results. We believe the enhanced ease
of use features will help us reduce time spent on site on
installations and callbacks. That will help us grow our business and
have a positive impact on our profits.” 